U-Tapao International Airport, Thailand

Thai Airways Ground Services welcomes you to U-Tapao International Airport, Thailand. The company offers general aircraft ground handling service for general aviation, from corporate up to jumbo jets. All customer requirements can be met and fulfilled. Our well educated and trained employees are dedicated to fulfilling our customers needs. We pride ourselves on operating with safety, speed and efficiency. Today With decades of experience we offer all necessary infrastructure and facilities. Thai Airways owns and operates all airport handling equipment needed.

Passenger services
We aim that people departing by an aircraft as well as guests of an airport would feel comfortably.
Our concern is to assure that a trip by an aircraft, beginning from arrival to an airport to getting on board of an aircraft and from landing to taking baggage was smooth and safe.

Check-in of passengers and baggage
Advanced hardware and software enables us to assure continuous check-in of passengers and baggage to all flights of the current day. Baggage is handled according to international and carriers’ requirements.

Boarding of passengers
Modern technologies assure a smooth boarding of passengers. Special boarding tunnels are used for boarding of passengers or they are transported to an aircraft by convenient busses adapted to use at an airport.

Lost & Found
Aircrafts companies make every effort to deliver baggage on-time and in good order. However, sometimes baggage gets lost in various airports and is late.
It is very important for a passenger to describe the baggage as precisely as possible because a search is performed by comparing the description with the unclaimed baggage at the airport.

Electronic baggage search system
We use an electronic baggage search system ?WorldTracer“ developed by IATA. Up to 220 airports exploit the system.
A search of a baggage continues up to 100 days. A found baggage is delivered to any location in Lithuania as soon as possible.

Aircraft handling
Aircraft handling is performed after its arrival and while preparing an aircraft for a flight. Aircraft handling personnel is responsible for a preparation of an aircraft for a safe flight, for order in a cabin, fuel reserves as well as for an irreproachable appearance of an aircraft.
The procedures of ground handling are performed in a strict order and time norms according to aviation safety requirements. An aircraft may not be late to get off.

Ramp Services
• Ground transportation services (Ramp Area)
• Provision of ground source of electricity /GPU services
• ASU services
• AirConditioning Services
• Lavatory service and water supply
• Moving of aircraft
• Refueling
• Unloading and loading of baggage, cargo and mail
• Aircraft acceptance and ramp to flight deck communication
• Operations and dispatch assistant

Experienced employees with relevant qualifications steer a landed aircraft to a parking lot. Special blocks are put under landing gear. Protective cones around an aircraft protect it in a parking lot. Communication with the crew is maintained in accordance with the international aviation standards, using special means of communication or visual signals. When an aircraft is getting ready to depart, ground handling personnel is keeping communication with the crew, manages starting the motors and leaving the parking site.